Problem Clients – Business Vendor Client Relationship Management



Veteran businessmen and designers Chris Do and Jose Caballer share their Top 10 Problem Client Types. They discuss how to deal with each kind of problem client, giving practical advice and sharing communication techniques. Learn how to manage the “Micromanager”, the “Indecisive Client” the “Feature W*&@e” and more.

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Click Time Code to Jump to Topic

00:26 Problem Client Types
01:50 The Indecisive Client
06:35 Solving this is about process
08:06 The Number One Problem Web Designers Have
08:24 The Micromanager
09:12 Co-Creating with Your Client
09:52 Types of Micromanagers
11:08 Say No
11:36 Message to Micromanagers
13:00 The Thrifty Client
14:15 Advice to Thrifty Clients
15:30 Don’t Show All Your Projects
15:53 Pricing Strategy
16:20 Paying the Bills
17:46 7 Principals of Influence – Contrast
18:28 The Soft Close
19:12 The Challenge
19:36 The ADD Client
20:49 Quitting a Client
21:35 Put a Monkey on it!
22:37 How to Mitigate These Problems
23:04 The Feature Creeper
24:52 How Process Helps
25:18 Shared Goals
26:50 The Future is Getting More Complex
26:22 Facilitating Consensus vs Dictating

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