The art of conversation. Learn how to have a discussion vs. reacting. Silence will ground you in the moment. Create space for others. Pauses and silence give way to creativity and openness. Be quiet to listen and allow others to finish. Take your time. You don’t have to answer right away. The power is silence. Why is our instinct to react instead of to listen? How can silence open up the conversation with your client?
In this episode, Chris talks to Cynthia Kane about how we can use silence to absorb the information in order to give a better response. Kane says silence allows openness for creativity. You have to be silent in order to properly listen and understand your client’s needs. Cynthia Kane is a certified meditation and mindfulness instructor dedicated to helping men and women change their communication routines so they feel in control of their words and understood at home and at work.
Check out Cynthia:
00:00 – Start
00:14 – How it is when you first start talking to a client
1:00 – The power of silence and what it provides
3:33 – Why people feel so compelled to respond. We’re trained to react.
5:30 – An example of how Canadian Prime Minister Justin Trudeau used silence to ground himself
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Host: Chris Do
Content Director: Matthew Encina
Producer: Mark Contreras
Editor: Jona Garcia
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