How To Talk To Clients That Use Abstract & Unclear Language—Client Roleplay

If you’re frustrated that your clients don’t know what they want and keep changing their mind, it could be a sign that you’ve broken the first rule of communication—seek to understand. Help your clients to think. Help them find words to express their unexpressed needs and wants. How do you understand vague words that your client has used? Have you ever had a hard time trying to decode the words they’ve said?

This is a cutdown from The Project Management webinar. In this roleplay, Matthew tries to decode what minimal means to Ben. Matthew showcases his questioning that he used to understand what Ben is trying to say.

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